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Frequently Asked Questions (FAQ's)

NEW PATIENTS

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  • How do I schedule a new patient consultation? 

    • Fill out BOTH new patient forms. Upon receipt and review, our staff will contact you to schedule an initial consultation. 

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  • Are you accepting new patients? 

    • Yes, however, if we do not have openings within 3 months, we will let you know and advise you to call back in 3 months if needed.

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  • What should I expect at my visit? 

    • New patient appointments are scheduled for one hour Monday - Fridays between 10 AM - 2 PM.

    • For minors, we recommend all parents/caregivers attend.  After school appointments are reserved for follow-up appointments.

    • Arrive at least ten minutes prior to your scheduled appointment to check-in and complete any forms that your doctor requests.

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  • Where are we located? 

    • We are located on the Long’s/CVS side of Kahala Mall, in the Kahala Office Building, Suite 208. Look for the two blue staircases and the colorful bougainvilleas! 

    • See our map for details.

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  • How do I contact the clinic?

    • The best way to contact us is via email: kahalaclinic@myupdox.com.  You may also leave a message and we will get back to you as soon as possible.  ​

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  • How do I cancel or reschedule my initial consultation appointment? 

    • Email or call the clinic at least 48-hours in advance. Monday appointments, need to call by Thursday.

    • Please understand that this will likely push your appointment out about a month based on availability.

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  • What insurance do we accept? 

    • We accept HMSA PPO, University Health Alliance and Hawaii Medical Assurance Association. 

    • If you have another insurance carrier, we can provide a receipt that you can submit to your insurance carrier to request reimbursement.

    • We also accept private pay patients.  The initial consultation is $300 and follow-up appointments are $275.​

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ESTABLISHED PATIENTS

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  • How do I contact the clinic?

    • It's best to text or email.  You may also leave a message and we will get back to you. 

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  • How do I cancel my appointment?

    • To avoid a late cancellation/missed appointment, contact the office 24 hours before your scheduled appointment.  Contact us on Friday for Monday appointments.  The clinic is closed on weekends.​

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  • Is there a late cancellation/missed appointment fee?

    • Yes, we strive to serve as many patients as possible and respect our doctors' time.  The late cancellation/missed appointment fee is $150.​

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  • What happens if I'm ill on the day of my appointment? 

    • We offer telehealth appointments if you are not feeling well. Text the clinic and we will send your doctor’s zoom meeting ID number. 

    • If you wish to cancel, provide a doctor’s note to avoid the late cancellation fee.

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  • How do I schedule an appointment? 

    • Text or email the clinic. In your message include the days of the week and times that you prefer. We will respond with the soonest available appointment that matches your availability.

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  • How do I get in contact with my doctor? 

    • If this is an emergency please call 911 or go to your nearest emergency room.

    • It's best to share information and discuss concerns during a scheduled appointment.

    • To ensure privacy, if you want to provide information prior to your scheduled appointment, you may call the clinic at 808-888-5228 and leave a voicemail at your doctor’s extension.  You can also fax us at 808-213-7292.

    • Our doctors are busy taking care of patients.  We thank you for your patience and will respond within three business days. 

    • Doctors will direct us to schedule an appointment if needed.

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  • What is my doctor’s zoom meeting ID number?

    • Each doctor has an assigned zoom meeting ID number.  Keep the number handy for all telehealth appointments with your doctor.  

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  • How do I get a form or other necessary documentation completed?

    • Forms and other requested documentation require a scheduled appointment to discuss and complete.

    • Contact our office to schedule an appointment with your doctor.


 

  MEDICATIONS QUESTIONS

 

  • How do I get a my medication refilled? 

    • For most medications our doctors require monthly follow-up. Text the clinic about a week before you run out of medication.  We will contact you to schedule an appointment if needed.

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  • What should I do if the pharmacy cannot refill my prescription? 

    • Text the clinic to let us know what the pharmacy told you. 

    • You may need to come to the clinic to pick up a hard copy prescription to take to the pharmacy

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  • Why is it so difficult to get my ADHD medication refilled?

    • ​There is a national shortage of some medications, including ADHD medications.  You may need to pick up a hard copy prescription from our office and take it to different pharmacies to be filled.

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